Refund & Returns Policy
We want you to feel confident ordering art for your space. Here’s how returns, damaged orders, cancellations, and refunds are handled.
Last updated: September 2026
How to Start a Return
Free 30-Day U.S. Returns
You may request a return within 30 days of delivery. Eligible U.S. returns include free return shipping and no restocking fee. Returned items must be in their original condition and safely packaged.
Contact Us
Email info@palmspringsdecor.com within 30 days of delivery and include your order number.
Wait for Return Instructions
Please contact us before sending the item back. For eligible U.S. returns, we will provide a prepaid return label or equivalent return method at no cost to you.
Pack It Securely
Returned products must be in their original condition and packaged safely to prevent damage in transit.
For international change-of-mind returns, the customer is responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
When Your Refund Is Issued
Original Payment Method
After your return is received and inspected, we will issue the eligible refund to the original payment method. There is no restocking fee.
Bank Processing Can Vary
Once a refund is issued, the time it takes to appear in your account can vary by payment method, payment processor, and financial institution.
Original shipping charges, if any, are non-refundable unless the item was damaged, defective, or incorrect.
Damaged, Defective or Incorrect Items
Arrived Damaged
Contact us within 30 days of delivery with your order number and clear photos showing the damage. We will arrange an approved replacement or refund at no cost to you.
Print Defect
If your artwork has a verified print-quality defect, contact us within 30 days. We’ll review the issue and make it right with an approved replacement or refund.
Incorrect Product
If you received the wrong print, wrong size, or an item that does not match the order confirmation, contact us within 30 days for a replacement or refund at no charge.
Lost or Undelivered Packages
If tracking shows “delivered” but you have not received the package, wait one additional business day, check with neighbors or your building’s front desk, and then contact us if it is still unresolved.
For orders confirmed lost in transit by the carrier, we will arrange a replacement or other appropriate resolution at no additional shipping cost.
Cancellations & Return Conditions
Within 2 Hours
Orders can be cancelled within 2 hours of purchase. After production begins, the order may need to follow the standard return process.
Return It Safely
We may reduce or refuse a refund if an item is returned damaged because it was used, altered, or inadequately packaged after delivery.
We’ll Make the Next Step Clear
Send us your order number and tell us what happened. For damage or defects, include clear photos so we can resolve the issue faster.