Frequently Asked Questions

We offer prints in sizes ranging from 11×14″ up to 30×40″. The available sizes for each print are listed on the individual product page.

Yes. Unframed prints use standard frame dimensions, so they are easy to pair with common frame sizes. If you choose a framed option, it arrives finished and ready to hang.

Custom sizing may be available for select prints. For custom design inquiries, contact us at info@palmspringsdecor.com and we’ll be happy to discuss the options.

Yes. Framed options are available in natural oak, white, or black for supported print sizes. Frames are designed to match the artwork and include clear protective glazing and hanging hardware.

Absolutely. Add as many prints as you like to the same order. Depending on size and production routing, items may arrive together or in separate packages; tracking is provided for shipped packages.

Our prints are produced at high resolution on premium 80 lb (200 gsm) paper with archival-quality pigment inks. The semi-gloss finish adds depth and rich color without the heavy reflections of full-gloss paper.

We use premium 80 lb (200 gsm) semi-gloss paper. It is selected for a refined surface, strong color reproduction, and a substantial feel that works beautifully in home interiors.

Our archival-quality pigment inks are designed for strong fade resistance. For the longest life, display the print away from direct sunlight and use protective glazing when framing.

U.S. orders are produced through our professional U.S.-based fulfillment network. Each artwork is made to order, quality-checked, and securely packed before shipment.

Checkout supports major credit and debit cards, Apple Pay on supported Apple devices and browsers, Google Pay on supported devices and browsers, and PayPal. The methods available to you are shown automatically at checkout.

Card, Apple Pay, and Google Pay payments are processed securely through Whop Payments. The checkout displays Whop’s required “Powered by Whop” branding with links to Whop’s Buyer Terms and Privacy Policy. PayPal payments selected directly at checkout are processed by PayPal.

Yes. You may request an eligible return within 30 days of delivery. Eligible U.S. returns include free return shipping and no restocking fee. For international change-of-mind returns, the customer is responsible for return shipping unless the item arrived damaged, defective, or incorrect. See our Refund & Returns Policy for full details.

Approved refunds are issued to the original payment method. After we issue the refund, the time it takes to appear can vary by payment method, payment processor, and financial institution.

United States: free shipping. Canada, United Kingdom, Germany, France, Australia, and New Zealand: $8 for the first item + $2 for each additional item in the same order. Other available international destinations: $10 for the first item + $2 for each additional item in the same order.

Each artwork is made to order. Most U.S. orders are delivered within 4–7 business days from the order date, including production and carrier transit. You’ll receive tracking as soon as your order ships.

We currently ship to the United States, Canada, United Kingdom, Germany, Australia, France, New Zealand, and other international destinations supported at checkout.

International customs duties, import taxes, or local fees may apply depending on the destination country. Unless these charges are collected at checkout, they are the customer’s responsibility.

You’ll receive an email with tracking details when your order ships. The carrier’s tracking page will show the latest available shipment status.

Address changes are easiest before production begins. Contact us as quickly as possible at info@palmspringsdecor.com and we’ll do our best to update the order before shipment.

Contact us within 30 days of delivery at info@palmspringsdecor.com. Include your order number and clear photos of the issue. For approved damage, defect, or incorrect-item claims, we’ll arrange a replacement or refund at no cost to you.

If tracking shows delivered but your package is not there, wait one additional business day and check with neighbors or your building’s front desk. If it still has not appeared, contact us with your order number and we’ll investigate.

Tracking can occasionally pause between carrier scans. If it has not moved for several business days, send us your order number and we’ll help check the shipment.