Order Status

Track Your Order

Your print is on its way. Here’s everything you need to know about tracking your order from production to your door.

How It Works

From Order to Your Door

Order Confirmed

As soon as you place your order, you’ll receive a confirmation email with your order number. Keep this handy — you’ll need it to track your shipment.

Check Your Email

Production

Your print is produced on demand specifically for you — printed, quality-checked, and carefully packed at our US-based fulfillment facility. Production is included in our 4–7 business day delivery estimate from the order date.

In Production

Shipped — Tracking Email Sent

Once your order ships, you’ll receive an email with your tracking number. Click the link in that email to follow your package in real time via the carrier’s website.

Tracking Number Sent

Delivered (4–7 Business Days From Order Date)

Most orders are delivered within 4–7 business days from the order date, including production and carrier transit. Your tracking link will always show the latest status.

4–7 Business Days

Tracking at a Glance

📧 Check Your Email Your tracking number is sent by email as soon as your order ships. Check your inbox and spam folder.

📦 Click the Tracking Link The email contains a direct link to track your package on the carrier’s website in real time.

🚚 US & International US orders ship free. International orders show rates at checkout. All orders include tracking.

Common Questions

Tracking FAQ

I didn’t receive a tracking email. What should I do?

First, check your spam or junk folder. If it’s not there, your order may still be in production. Most orders arrive within 4–7 business days from the order date. If more than 7 business days have passed since your order, contact us at info@palmspringsdecor.com and we’ll look into it right away.

The tracking says “delivered” but I haven’t received anything.

Carriers sometimes update tracking before the package is at your door. Wait one additional day and check with neighbors or your building’s front desk. If it still hasn’t arrived, contact us — we’ll sort it out.

My tracking hasn’t updated in several days.

Tracking updates can sometimes lag, especially for international shipments or during peak periods. If tracking hasn’t moved in more than 5 business days, reach out to us at info@palmspringsdecor.com.

Need Help?

Can’t Find Your Order?

We’re available every day and typically reply the same day. Just send us your order number and we’ll help.